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Our Guiding Principles
Great service
You can always count on constant communication, and we won't stop until we solve your tech support issue.
Competitive pricing
We believe every small business deserves outstanding tech support at a fair price.
Fast response times
If you need tech support, you need it now. That's why you can count on us to respond within our guaranteed SLA window.
Comprehensive coverage
No matter what type of tech support you need, we have you covered.
Residential Support Referral
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ASAP!
This week if possible
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We're ready to listen, how can we help?
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is your organization following modern best practices? Lets find out!
Q) Is there a written and tested disaster continuity plan that ensures your orginization will survive a disaster?
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We backup our data nightly
Written, tested, and updated yearly
We backup when I remember to
Everyone is responsible for their own data
Q) Does every computer user in your organization have an encrypted and secure password vault to safely store passwords?
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Important people have a password manager
Everyone has an encrypted browser password manager like Last Pass
We keep our passwords on a spreadsheet or Google doc
We hide our passwords under our keyboard like everyone else
Q) Can you get support from your IT department 24 hours a day, 7 days a week, 365 days a year (including holidays)?
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We have 9AM - 9PM support coverage
Our IT department is available all day everyday
We don't have any on call IT support
They are available 9AM - 5PM
Q) Is your organization alerted daily when any staff member has a stolen password for sale on the Dark Web?
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I scan the dark web myself for my team
We have a reliable dark web monitoring service that alerts us instantly
The lamp on my desk keeps the dark web away.
We wait until there is a problem
Q) Do your computers, servers, Mac, and mobile devices all run the latest AI security protection?
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Our AV is business class
Our Security is Gen3 state of the art
We use free AV
Everyone runs their own AV scans
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What type of assistance do you require?
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Business & Commercial IT Support
Residential IT Support
Alarm, Fire, & Security
Web Development / SEO
Phone / VOIP
Network and Cabling
Other
Other assistance
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