Parting is such sweet sorrow. Unless they embezzled money, then, you can’t get rid of them fast enough!
No matter the reason, employees do depart and that leaves questions that must be answered about their email, remote access, laptop, voicemails, door access, etc.
Most important of theses are security and access. If access to anything needs to be removed by a certain date or time we need to plan ahead so it is done the moment they walk out the door.
Do not submit a low priority support ticket at 6PM on Friday saying this person is “‘leaving” and the support request doesn’t get processed until 8AM on Monday. That gave the EX employee the entire weekend to log in to your network and do things you probably did not want.
Our goal is to ensure all critical IT questions are answered. As soon as you know someone is separating from the company, fill this form out and send it to us.
If security just walked them out the door, you need to call us right away. Do not wait and do not delay. Unless the cops have to be called, we should be the first call…