In order to increase the security of our hosted websites and make it harder for hackers, we’ve introduced a 2-layer login process. When you need to access your websites’ admin area, there is a new login box you must type in a username and password for.
This is layer 1. The username and password required for layer 1 is different than your normal WordPress credentials. Please contact us for these , as they change from time to time (to keep the bad guys out.)
This login box may look different in different browsers, but you can easily recognize our layer 1 by the message “Welcome Friend”.
Feel free to contact us if you have any other questions. We can quickly provide the password for layer 1 via chat support.
Once you’ve made it past layer 1, you can log in to WordPress as normal at (layer 2.)
Your layer 2 password is the same one you have used in the past to access the admin area of your website. If necessary, you can do a password reset to to log in.
Feel free to contact us if you have any other questions. We can quickly provide the 2FA passwor for Layer 1