Names have been changed to protect the innocent and maintain client confidentiality
Monroe Skin Care
Monroe Skin Care contacted AllPro Technologies late in 2016. They were in the process of becoming an independent medical practice. Sadly, AllPro Technologies wasn't their first choice as they were initially referred to a competitor. Being a medical practice, they had concerns surrounding HIPPA compliance, and the first IT company they engaged with wasn't capable of providing the expertise required to keep them HIPPA compliant.
With 3 weeks until their grand opening, they needed to be up and running fast.
We visited their new office space the next day and talked with the owners about what they need and want out of their IT infrastructure. We quickly learned that the phone company sold them a VOIP package and ran cables for the phones, but there were no cables for the rest of the IT network. We request floor plans from the construction company and immediately put in place a plan to add wiring in the walls and ceilings for things like servers, imacs, thermal printers, etc. Our wiring team sprung into action installing all the cables and network jacks needed based on our plans.
For deployment in accordance with HIPPA rules, we setup the server with encrypted file storage and did the same on all the computers and mobile devices in the office. We set them up with encrypted end-to-end email, and HIPPA compliant encrypted cloud storage.
We were able to get all their IT needs taken care of before their grand opening. They thanked us for our hard work, but we thank them for choosing us.
First National Church
First National Church wanted to improve their WiFi on their main campus. They had a hodgepodge of old network equipment and wireless routers with no clear plan on how they all functioned together. There was no WiFi in areas of some buildings, and routers with different names and passwords in others. We got down to business and performed point-to-point speed and throughput tests on various segments of the church network. As we looked carefully at this project we came to the conclusion that the infrastructure of the church campus had to be updated before we could address the WiFi issues. They just wasn't enough quality reliable equipment to run the WiFi network on. There were defective equipment, we found old routers tucked in ceilings, some places had wire splices instead of switches, and we even found some 10/100 hubs from the 1990's.
They needed a comprehensive plan to upgrade the network to be suitable for the next 10 years
We formulated a plan that included new Cisco switches in different parts of the building. Each department would have their own switch that feed the various computers, video, and audio equipment used by that department. We put light duty network equipment in each department, and installed bigger faster equipment operating as core switches that connected the various departments. We ran dual 1G (gigabit) lines to each core switch. This setup provided fault tolerance as well as increased network capacity to each core switch.
To further improve the network, we created separate vlans to segment the network traffic. This enabled traffic prioritization for the network on busy days (Sundays) that ensured the church staff, teachers, and volunteers had sufficient network speeds, while the public WiFi users were secondary. We went on to create more vlans to segment things even further as the church network is used daily by various groups for meetings, conferences, and gatherings.
After all the upgrades, the church network is faster and more stable than it has ever been. We did this project back in 2013 and there has not been a network outage since. Everyone is happy from the worship leaders, to the office staff. We even managed to make the public WiFi users happy.
Diversity Logistics has been a client for more than 10 years. They recent launched a brokerage arm that buys and sells unused shipping and warehouse capacity. The head of the brokerage division (Julie) wanted to hire a 10 person sales team to meet their sales goals. Her plan was to have 4-5 phones on each desk to handle the incoming and outgoing phone calls. The big boss insisted Julie speak with us about her plans.
After meeting with Julie, we came up with a plan to use Polycom VOIP phones that can handle 10+ calls per phone. This would not only reduce desk clutter, but allow each sales person to take 10 calls instead of 5 improving efficiency. Using VOIP would result in savings of $200 per sales person.
Julie had already signed a contract with the phone company for the additional lines.
We were able to leverage our contacts inside the phone company to convert their phone line contract to a dedicated fiber contract. By singing a longer term contract, we were able to get the monthly price of the service down to what it should have been.
The new brokerage division was operating out of 3-4 offices of Diversity's existing space. The offices were not setup for 3 people, so we ran new data lines for each sales person. We reconfigured the network so that the brokerage division was on it own internal network separate from the rest of the building. We install a new Cisco switch and QOS router to give priority to the voice traffic. They needed a few other items like a printer, cloud storage, and laptops, desktops, and WiFi setup as well.
The new VOIP phones are working wonderfully thanks to quality equipment and expert planning. I am glad we were able to save them hundreds a month on their phone bill while providing additional lines for their sales team. As an added bonus, the VOIP system is getting an upgrade that will turn those 10 line phones into 16 line phones. The client will not have to spend a dime more to increase their call capacity by 60%.