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Our Guiding Principles
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You can always count on constant communication, and we won't stop until we solve your tech support issue.
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We can solve a wide array of problems.
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If you need tech support, you need it now. That's why you can count on us to respond within our guaranteed SLA window.
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No matter what type of tech support you need, we have you covered.
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is your organization following modern best practices? Lets find out!
Q) Can you get support from your IT department 24 hours a day, 7 days a week, 365 days a year (including holidays)?
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We have 9AM - 9PM support coverage
They are available 9AM - 5PM
We don't have any on call IT support
Our IT department is available all day everyday
Q) Is there a written and tested disaster continuity plan that ensures your orginization will survive a disaster?
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Written, tested, and updated yearly
Everyone is responsible for their own data
We backup when I remember to
We backup our data nightly
Q) Is your organization alerted daily when any staff member has a stolen password for sale on the Dark Web?
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We have a reliable dark web monitoring service that alerts us instantly
The lamp on my desk keeps the dark web away.
I scan the dark web myself for my team
We wait until there is a problem
Q) Do your computers, servers, Mac, and mobile devices all run the latest AI security protection?
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We use free AV
Our Security is Gen3 state of the art
Our AV is business class
Everyone runs their own AV scans
Q) Does every computer user in your organization have an encrypted and secure password vault to safely store passwords?
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We keep our passwords on a spreadsheet or Google doc
Everyone has an encrypted browser password manager like Last Pass
Important people have a password manager
We hide our passwords under our keyboard like everyone else
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Business & Commercial IT Support
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