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Our Guiding Principles
Great service
You can always count on constant communication, and we won't stop until we solve your tech support issue.
Knowledgeable staff
We can solve a wide array of problems.
Fast response times
If you need tech support, you need it now. That's why you can count on us to respond within our guaranteed SLA window.
Comprehensive coverage
No matter what type of tech support you need, we have you covered.
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is your organization following modern best practices? Lets find out!
Q) Is there a written and tested disaster continuity plan that ensures your orginization will survive a disaster?
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We backup our data nightly
We backup when I remember to
Written, tested, and updated yearly
Everyone is responsible for their own data
Q) Is your organization alerted daily when any staff member has a stolen password for sale on the Dark Web?
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We wait until there is a problem
I scan the dark web myself for my team
The lamp on my desk keeps the dark web away.
We have a reliable dark web monitoring service that alerts us instantly
Q) Do your computers, servers, Mac, and mobile devices all run the latest AI security protection?
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Everyone runs their own AV scans
Our Security is Gen3 state of the art
We use free AV
Our AV is business class
Q) Can you get support from your IT department 24 hours a day, 7 days a week, 365 days a year (including holidays)?
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They are available 9AM - 5PM
We have 9AM - 9PM support coverage
Our IT department is available all day everyday
We don't have any on call IT support
Q) Does every computer user in your organization have an encrypted and secure password vault to safely store passwords?
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Important people have a password manager
We keep our passwords on a spreadsheet or Google doc
We hide our passwords under our keyboard like everyone else
Everyone has an encrypted browser password manager like Last Pass
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Business & Commercial IT Support
Alarm & Security
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