Managed Support Questionnaire
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Company Website
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What type of support plan are you interested in?
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Unlimited onsite and remote
Unlimited remote with an onsite discount
Block of time
Coverage for specific equipment only
Coverage for specific people only
Other
if other, please describe
When would you like your support plan to start?
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Today if possible
Next month
Next quarter
Unsure
How many locations/ facilities?
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How many servers?
How many desktops?
How many laptops?
How many tablets?
What critical software help run your organization?
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How can we help? What issues or challenges can we solve for you?
Any other details you would like us to know?
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Our Guiding Principles
Great service
You can always count on constant communication, and we won't stop until we solve your tech support issue.
Competitive pricing
We believe every small business deserves outstanding tech support at a fair price.
Fast response times
If you need tech support, you need it now. That's why you can count on us to respond within our guaranteed SLA window.
Comprehensive coverage
No matter what type of tech support you need, we have you covered.
Residential Support Referral
We will connect you to someone worthy
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When would you like to see us?
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ASAP!
This week if possible
Im Flexible
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We're ready to listen, how can we help?
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is your organization following modern best practices? Lets find out!
Q) Does every computer user in your organization have an encrypted and secure password vault to safely store passwords?
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Everyone has an encrypted browser password manager like Last Pass
Important people have a password manager
We keep our passwords on a spreadsheet or Google doc
We hide our passwords under our keyboard like everyone else
Q) Is there a written and tested disaster continuity plan that ensures your orginization will survive a disaster?
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We backup our data nightly
Everyone is responsible for their own data
Written, tested, and updated yearly
We backup when I remember to
Q) Is your organization alerted daily when any staff member has a stolen password for sale on the Dark Web?
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We wait until there is a problem
We have a reliable dark web monitoring service that alerts us instantly
The lamp on my desk keeps the dark web away.
I scan the dark web myself for my team
Q) Can you get support from your IT department 24 hours a day, 7 days a week, 365 days a year (including holidays)?
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We have 9AM - 9PM support coverage
We don't have any on call IT support
They are available 9AM - 5PM
Our IT department is available all day everyday
Q) Do your computers, servers, Mac, and mobile devices all run the latest AI security protection?
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Our Security is Gen3 state of the art
We use free AV
Everyone runs their own AV scans
Our AV is business class
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Phone
Company
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Request an appointment with a technician. We'll contact you to schedule.
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What type of assistance do you require?
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Business & Commercial IT Support
Residential IT Support
Alarm, Fire, & Security
Web Development / SEO
Phone / VOIP
Network and Cabling
Other
Other assistance
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When would you like to see us?
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Next Available Time
This week if possible
Next Week
A few Weeks
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Company
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Download your copy now
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Company
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Request Free Consultation*
*Free consultation offer is for qualifying business or web development inquiries. Residential customers should request an appointment on the
Residential Services page
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Submit Support Ticket
How can we help?
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Screen Grab
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General Contact
Contact our award winning IT team.
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