Save time, save the headache, and save gas. Let us come to you. We provide spectacular IT support right in your home. Our residential on-site repair program is easy and flexible.

You only pay for the actual repair service. Our residential OnSite service rate is one the lowest in the area at only $89/hr.

How it works

Contact us to schedule your OnSite service. We’ll ask your name, address, number, email, etc. We’ll tell you the available time slots for today and tomorrow. We create a service ticket for you and assign a technician to your issue. You’ll receive an email with your ticket number for future reference.

The technician will call 30-60 minutes before they arrive. Once there, we’ll take a look at your machine and evaluate your options.

If your issue can be repaired in less than 90 minutes, we’ll fix it right there. If the repair is more involved, we’ll fill out some paperwork, document your serial numbers, and bring your unit back to our office for repair.

Once at our office, our technicians will inform you about what needs to be fixed, how long it will take, and how much it will be. Once you approve the repair, we’ll order/install the parts and get busy with the repair.

Once your machine is repaired, we’ll contact you to set a delivery time. We’ll bring your machine back to where we picked it up, turn it on, and make sure it is fixed to your satisfaction. Once you have tested your machine and give the “thumbs up”, we’ll collect payment, shake your hand, and be on our way.

Common problems we can fix with our residential on-site repair service;

  • Virus infections
  • Broken keys or keyboards
  • Cracked screens
  • Dim screens
  • Broken power jacks
  • Noisy fans
  • Blue Screens
  • No internet
  • No sound
  • Damaged USB ports
  • A CD drive that will not read
  • Laptop that will not come on

Residential on-site FAQ’s

  1. What time slots are available? | We have time slots from 10-4pm Monday – Friday. They typically fill up a day or 2 in advance. We do offer standby appointments in case there are cancellations.
  2. How long will the repair take? | That really depends on the problem. We can make a pretty good determination of what it will take after we see the issue. If it cant be fixed in 90 minutes, we pause the clock and finish the repair at our facility.
  3. Most of your competitors charge some sort of travel / trip / fuel charge. Why don’t you? | We used to. If you live outside of I-275 we add $10. We have learned that if you make it cheaper, more people will call. We make it up in volume.
  4. How do I know you will bring my computer back? | We have been in business for more than 13 years. We have an actual retail store you can stop into. We have thousands of customers who continue to use us year after year. We are locally owned and operated. We are a member of Angies List, BBB, BNI, Cincinnati Chamber, Anderson Chamber, etc.

Ready to get started?

AllPro Technologies understands the unique situation that residential computer owners face. The computer may be the most important link you have to the outside world. We’ll take care of it for you.

Don’t let a malfunctioning computer  keep you from enjoying time with your family. Give us a call and we will handle it all.

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