Managed IT
Components
Building Blocks
Complex Technology
Managing an organization's IT involves hundreds of moving pieces. There are multiple software packages, countless security configurations, an unlimited number of data backup options, and varying levels of support.
Our fully managed plans include some or all parts of these options. The question becomes; what does it all mean?
This document explains the different features of our managed IT and how it benefits your organization technology mission.
AllPro Core Services
| Service Description | Plus | Pro | Elite |
|---|---|---|---|
| Unlimited remote support 9AM - 5PM Monday - Friday | ✓ | ✓ | ✓ |
| Automatic Pre-tested Security & Patch Management | ✓ | ✓ | ✓ |
| Preventative Maintenance for Servers and Workstations | ✓ | ✓ | ✓ |
| 24/7/365 Server and Workstation Remote Monitoring | ✓ | ✓ | ✓ |
| Unlimited remote support 24/7/365 | ✓ | ✓ | |
| Nightly cloud workstation backups | ✓ | ✓ | |
| 24/7/365 Automatic Network Mapping | ✓ | ✓ | |
| 24/7/365 Network Connectivity Monitoring | ✓ | ✓ | |
| Server Virtual Disaster Recovery | ✓ | ✓ | |
| 24/7/365 Dark Web Compromised Password Monitoring | ✓ | ✓ | |
| Gen3 Al Security, Anti virus, SIEM & NOC Monitoring and Remediation | ✓ | ||
| Unlimited onsite and remote support 24/7/365 | ✓ |
Core Explained
Hardware, Data, and Security
Unlimited remote support 9AM — 5PM Monday — Friday
Your staff can contact us (Email, Phone Chat) during these times for remote support. We make it easy to get help.
Automatic Pre-tested Security & Patch Management
Occasionally, a Microsoft update breaks things. We test noncritical and non security updates to ensure there are no problems before we push the updates out to your systems. This protects your systems from updates that could crash a computer or server.
Preventative Maintenance for Servers and Workstations
There are maintenance items that should be performed on servers and workstations periodically to keep them running properly. We do theses automatically, so you don't have to remember. Background maintenance is good.
24/7/365 Server and Workstation Remote Monitoring
Our system management portal alerts us when there is an issue in your environment. Low memory, stopped system service, hard drive failure, fan failure, etc. This allows us to respond and resolve, often before your staff even notices. Less downtime is good.
Unlimited remote support 24/7/365
This upgrades the standard 9-5 support to 24 hours a day. Your team can get help, all day, everyday (even holidays). If you need your team to have access to support 24/7, this is the feature for you.
Nightly cloud workstation backups
We backup your workstations to the cloud every night. This automatically protects your team from data lost.
24/7/365 Automatic Network Mapping
Network monitoring automatically draws a new map of all computers, servers, and switches. Instead of spending $650 per year on a new map, we always have an updated network map. This make it faster to track down problems. Less downtime is good.
24/7/365 Network Connectivity Monitoring
Network monitoring alerts us to changes in your environment. If a cable becomes disconnected, or a switch is overloaded, we are alerted and can respond quickly. Less downtime is good.
Server Virtual Disaster Recovery
Every night your server(s) upload a full copy of itself to our secure data center. Every night we test boot your copy to ensure it is functional. if you have a critical server problem, we can leave that copy on and your team can access it. This protects your server and data if your bu ild ing burns down or gets damaged by a tornado.
24/7/365 Dark Web Compromised Password Monitoring
We'll immediately alert you if we find a password for your staff on the Dark Web. You can have them change the password before t heir account is compromised. The reduces and eliminates password breeches.
Gen3 Al Security, Anti virus, SIEM & NOC Monitoring and Remediation
Regular antivirus inspects files against 100 data points to determine if a file is safe. Gen3 smart Al inspects a file for a 1M data points. We block execution of any file, script, or program we don't trust. We upload all the virus logs to our servers to compare with other systems. Our 2 4/7 team of security professionals monitors the Al for issues, and if found, isolates a system from the network. This keep viruses out of your com pan y. Safety is key!
Unlimited onsite and remote support 24/7/365
With this feature, costs for on-site support is included in the plan. This allows a fixed monthly cost for all support, perfect for tight budgets.
AllPro Additional Services
| Service Description | Plus | Pro | Elite |
|---|---|---|---|
| Smart phone self service password reset portal | ✓ | ✓ | ✓ |
| Personal Encrypted Website Password Storage Vault | ✓ | ✓ | ✓ |
| Quarterly Review and Planning Meeting | ✓ | ✓ | ✓ |
| vCIO and Account Management Services | ✓ | ✓ | ✓ |
| Printer Support (Connectivity, Software, Drivers, Scanning) | ✓ | ✓ | ✓ |
| Network Support (Firewall, Router, Switch, Wifi) | ✓ | ✓ | ✓ |
| Content Web Filtering and Active Application Firewall | ✓ | ✓ | |
| Email Phishing Testing and Training | ✓ | ✓ | |
| Microsoft Exchange Hosting with 50G Mailboxes and Office 365 | ✓ | ✓ | |
| VOIP Platform - Unlimited Calling, efax, and Video Conferencing | ✓ | ||
| Nightly local workstation backups | ✓ |
Additional Explained
Management, Consulting, and Planning
Smart phone self service password reset portal
Your staff can reset their network, computer, email, and other passwords right from a 2FA app on their smart phone. Less downtime is good.
Personal Encrypted Website Password Storage Vault
Everyone on your team has access to an encrypted password vault. No more hiding passwords under keyboards. Easily protect the sensitive data of you and your clients. Show clients how you protect their data. Your competitors are still hiding things under keyboards.
Quarterly Review and Planning Meeting
We meet with you quarterly (as needed) to discuss the state of things and future projects. This keeps everyone on the same page regarding goals and initiatives. Scheduled meetings are better than random emails.
vCIO and Account Management Services
The results of quarterly meetings are put into action by your Virtual Chief Information Officer (AllPro). We manage technology projects to ensure they meet your goals. Less work for you, more results for your organization.
Email Phishing Testing and Training
Every week we send a “fake” phishing email to your team to trick them into clicking on bogus links. When they click, we train them how to properly identify phishing emails. When they are looking at a real phishing email, they’ll know it is fake and delete it. Phishing is the #1 entry point for hackers. This closes that door.
Printer Support (Connectivity, Software, Drivers, Scanning)
We make sure your team can print and scan. Sometimes its drivers, sometimes its settings, but they need to print.
Network Support (Firewall, Router, Switch, Wifi)
We work on the backend to ensure the network is operational. Not many organizations can operate without the network. You need internet, we make sure it works.
Content Web Filtering and Active Application Firewall
We block sites you do not want your staff visiting. We can monitor where they are spending the majority of their online time. You should know if someone on your team spends more time on Facebook than working.
Microsoft Exchange Hosting with 50G Mailboxes and Office 365
You need Exchange email, Excel, and Word, and Outlook. With 50G of storage, you should not run out of space. With everyone on the same version of Office, you can get more done.
VOIP Platform – Unlimited Calling, efax, and Video Conferencing
The phones on everyone’s desk should work. Phone calls have not gone out of style. We manage the phone system so that it works for your team. When you need a change, we don’t have to beg the phone company. Less downtime is good.
Nightly local workstation backups
Not as critical as server backups, until we find out Mr. Smith stored all those important documents on his workstation instead of the server. Sometimes we don’t find out until his system crashes. With workstation backup, those documents are protected.
Now What?
We have answers
This explains some of the primary and secondary duties we perform when it comes to Managed IT.
Our job is to keep things secure, operational, and functional while providing the technology resources to carry your organization forward.
12057 Sheraton Ln | Cincinnati, OH, 45246
513-661-4333
AllProtechnologies.com