Timothy Parsons
January 15, 2012
Margaret Rusco
January 15, 2012

Carl Wright

Upgraded RAM from 256k to 512k; added Microsoft SP2; replaced Netscape with Firefox.
This was the third firm to which I had taken my computer for updating. This was the only company that recognized that I had inadequate RAM, and needed to increase. Prior two companies had not noted this, nor did either load SP2, which was one of my major concerns. Their prices, knowledge and service, are outstanding.